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Free Shipping
Free Ground Shipping on Orders Over $99
Free Shipping
No Sales Tax 
Free Shipping
Price Guarantee

Shipping Policy

Shipping Terms and Conditions:

Shipping Costs:
All orders over $99 to the Lower 48 States will receive Free Ground Shipping. Items that do not ship via Freight may be upgraded to expedited shipping at the customer's expense. Most items that ship via Freight will receive Free Shipping as well. Please refer to the specific product page for more information.
Notifications:
All orders will receive a Shipment Notification email to notify customers that their order has shipped. This notification will come with details such as shipping method and tracking number.

Shipping Companies:
  • UPS and FedEx are our preferred vendors for all ground shipments.
  • UPS Freight and Fedex Freight are our preferred vendors for all freight shipments.
  • We reserve the right to use additional shipping vendors based on the best fit for our customers needs.
Freight Shipping Methods:
Freight shipments have several options.
  • All orders over $99 that ship via Freight are Free unless stated on the individual product page. Freight shipments require a scheduled delivery appointment and signature. Standard "Free" shipping in regards to Freight consists of Curbside delivery with no Lift Gate.
Delivery Times:
We make No Guarantees on delivery times for any products sold. When calculating delivery times, do not count the day that the item ships or Saturday and Sunday as a day in transit. We do our best to ship all orders within the stated lead time. During the busy season lead times may be extended. Please refer to the specific product page for lead times on shipping of a Commercial Product via Freight. Freight Shipments require the customer to schedule an appointment to receive the shipment. The Freight Company will contact the customer to schedule.

Expedited Delivery:
If a customer chooses to expedite their shipment, it is at the customers expense. In the unlikely event that the shipping company does not fulfill their obligation of an expedited delivery, the customer is entitled to a refund of the expedited shipping charges once the shipping company waives those fees.

Receiving Shipment:
This is extremely important. Please follow instructions thoroughly.

PRIOR TO SIGNING THE PAPERWORK AND THE DELIVERY DRIVER LEAVING
  • Upon receiving your shipment, immediately inspect the outer package for any signs of potential damage. (Have driver on hand). Minor wear is common on shipments. Look for significant damage such as tears or punctures. If you deem the damage to be Major, please refuse the shipment and contact us immediately. We will contact the Freight company and send a replacement out ASAP.
  • Open your shipment and inspect for any damage or shortages. If there is any damage or shortages this MUST be documented on the Bill of Lading (The delivery receipt the driver needs you to sign off on).
  • If the driver refuses to make mention of damages or shortages on the Bill of Lading please refuse the shipment and contact us immediately.
FAILURE TO FOLLOW THESE INSTRUCTIONS COMPLETELY, REMOVES ALL RESPONSIBILITY FROM GJM LLC AND THE SHIPPING COMPANY.

Packages that are shipped via Common Carrier (UPS or FedEx), should be inspected immediately as well. If a signature is required, please follow the steps above. If a signature is not required and your package is left at your doorstep, please contact us immediately if there are any issues.

ALL SHIPPING AND SHORTAGES CLAIMS MUST BE MADE WITHIN 3 BUSINESS DAYS OF RECEIVING.

Canadian Shipments:
    Residential Products
    Canadian Customers will be responsible for the following charges on all orders of Residential Products:
    • Shipping Charges - Actual shipping charges are given during the checkout process
    • Duties an Taxes - We will ship your product via UPS or FedEx, depending which is the best fit for your location. Depending on which carrier is used, Duties and Taxes will either be collected at the time of deliver or prior to your delivery. It is your responsibility to pay the shipper the duties for importing the product. In the unlikely event that the carrier does not collect Duties and Taxes at the time of delivery and GJM LLC is charged on your behalf, your credit card will be charged the actual fees.
    Commercial Products
    It takes anywhere between 2-10 day for Commercial Products to ship to Canada. This is based on availability, logistics of freight companies, and a broker being set up. Canadian Customers will be responsible for the following on all orders of Commercial Products:
    • Shipping Charges - Actual shipping charges are given during the checkout process
    • Duties - you will be responsible for paying duties to the Broker.
    • Taxes - It is your responsibility to pay the shipper the taxes for importing the product. Taxes are based on your actual Providence
    • Broker - It is the customer's responsibility to set up a broker for importing Commercial Products from the United States.
    International Shipments:
    Please contact us for quotes on any orders outside of the United States and Canada.

    Alaska and Hawaii Shipments:
    Please contact us or shipping costs.

    P.O. Boxes
    We are unable to deliver to P.O. Boxes

    APO and FPO Shipments:
    Please contact us for shipping availability and costs. Not all items may be shipped to these locations.