Shipping Policies |
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It is Bounce Houses Now's policy to offer Free Shipping on all orders over the amount of $99. However, some large items that ship via Freight such as, but not limited to, Commercial Grade Bounce Houses, Water Slides and Obstacle Courses have additional charges. Please refer to the individual product page to determine if your item has additional charges. Shipping Terms and Conditions: Shipping Costs: All orders over $99 to the Lower 48 States will receive Free Ground Shipping. Items that do not ship via Freight may be upgraded to expedited shipping at the customers expense. Most items that ship via Freight will receive Free Shipping as well. Please refer to the specific product page for more information. Notifications: All orders will receive a Shipment Notification email to notify customers that their order has shipped. This notification will come with details such as shipping method and tracking number. Shipping Companies:
Freight shipments have several options.
Bounce Houses Now makes No Guarantees on delivery times for any products sold. We do our best to ship all orders placed by 4 PM EST the same day. During the busy season lead times may be extended. The cutoff for expedited shipping is 2 PM EST. Freight Shipments require the customer to schedule an appointment to receive the shipment. The Freight Company will contact the customer to schedule. Receiving Shipment: This is extremely important. Please follow instructions thoroughly. PRIOR TO SIGNING THE PAPERWORK AND THE DELIVERY DRIVER LEAVING
Packages that are shipped via Common Carrier (UPS or FedEx), should be inspected immediately as well. If a signature is required, please follow the steps above. If a signature is not required and your package is left at your doorstep, please contact us immediately if there are any issues. ALL SHIPPING AND SHORTAGES CLAIMS MUST BE MADE WITHIN 3 BUSINESS DAYS OF RECEIVING. International Shipments: Please contact us for quotes on any orders outside of the United States and Canada. Alaska and Hawaii Shipments: Please contact us for shipping costs. P.O. Boxes: We are unable to deliver to P.O. Boxes APO and FPO Shipments: Please contact us for shipping availability and costs. Not all items may be shipped to these locations. |