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Freight Truck

Do to the size and weight of this product, it can not ship via Common Carrier (UPS or FedEx), therefore it will ship to you via freight truck. Items delivered via freight truck are curbside delivery meaning it is your responsibility to move the product from the curbside to your desired location. Most freight companies offer additional services. If you require additional services, please contact the freight company once you have your tracking information. You will be responsible for any charges associated with these additional services and must pay the fright company directly.

Delivery Times:
Bounce Houses Now makes No Guarantees on delivery times for any products sold. Freight shipments require an appointment to receive the delivery. It is recommended that once you receive your tracking information that you contact the freight company directly to schedule an appointment. The freight company will contact the customer to schedule if you choose not to contact them.

Receiving Shipment:
This is extremely important. Please follow instructions thoroughly.

PRIOR TO SIGNING THE PAPERWORK AND THE DELIVERY DRIVER LEAVING
  • Upon receiving your shipment, immediately inspect the outer package for any signs of potential damage. (Have driver on hand). Minor wear is common on shipments. Look for significant damage such as tears or punctures. If you deem the damage to be Major, please refuse the shipment and contact us immediately. We will contact the Freight company and send a replacement out ASAP.
  • Open your shipment and inspect for any damage or shortages. If there is any damage or shortages this MUST be documented on the Bill of Lading (The delivery receipt the driver needs you to sign off on).
  • If the driver refuses to make mention of damages or shortages on the Bill of Lading please refuse the shipment and contact us immediately.
FAILURE TO FOLLOW THESE INSTRUCTIONS COMPLETELY, REMOVES ALL RESPONSIBILITY FROM GJM LLC AND THE SHIPPING COMPANY.

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